Answers to most questions.
Paddle and we each send an email after the purchase. It can take up to 15 minutes for the emails to arrive. Please also check your spam folder.
Alternatively, you can log in to the customer portal and get access to the download, your license key and the invoice. You have to use the "Forgot password" function of the customer portal once.
Could you pay your VAT during the ordering process? If you could not enter your VAT Id during the ordering process or forgot it, please read the article Specify VAT Id after purchase.
There are currently significantly longer waiting times due to the extremely high volume of tickets. A first aid measure is to completely deactivate all caching systems. Only when everything is working properly may a caching system be reactivated and the cache deleted.
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Also, check your email server to see if it is misconfigured. Use this check tool: https://mxtoolbox.com/emailhealth/