Transfer account / Change owner

Transferring a license to a different company is not possible. Ownership can only be transferred within the same organization or company..

Please note that only the license owner has access to the organization area and invoices, and there can only be one owner at a time.

To change the owner of the account, first log in to the customer portal at https://service.borlabs.io/login using the current owner's account. Then click on "Organization".

Under "Users", you will find an overview of all users within the organization. If the new owner is not yet listed, please add them as a user first.

At the bottom of the page, you will find the "Change Owner" section. Select the desired user as the new owner and complete the ownership transfer.

Please note that this change only applies to your Borlabs Service account.

Your email address stored with Paddle will remain unchanged and must be updated separately. To do so, please contact our support team and select "Change Email Address" as the topic.

If the email address is not updated with Paddle as well, invoices and notifications about upcoming charges will continue to be sent to the old email address.