Feature request

Request type

Email address

We only process enquiries sent from the email address provided.
Responses from other addresses will create new tickets and will be closed.
Please do not change your email address during a ticket.

ATTENTION: Email addresses from @hotmail, @live, @outlook often block or mark our emails as spam!
If possible, do not use such an email address.

ATTENTION: Please ensure that you reply using your @gmail.com address (not @googlemail.com), as otherwise we will unfortunately not be able to see your reply in the ticket.

ATTENTION: Please ensure that you reply using your @googlemail.com address (not @gmail.com), as otherwise we will unfortunately not be able to see your reply in the ticket.

First name

Order number or license key

Order Number: Two blocks of digits (e.g. 12345678-123456789)
License Key: Letters and numbers, consisting of 2–3 blocks (e.g. A12BC3D4-E56)

Message

Please enter the code using the "Secure Support Notes" feature in our customer portal. Then copy the displayed sentence using the button to the left and send it back to us. Your message must not contain any code examples. Messages containing code will be closed.

Upload file

Drag & Drop Files, Choose Files to Upload You can upload up to 5 files.

You can upload screenshots here. Please note that only .jpg and .png files are allowed. Please resize the files beforehand, e.g. via https://tinypng.com/ (you can resize jpg and png files here). Your file must be under 1 MB.

GDPR agreement

I agree that my data will be stored on this website so that you can respond to my request. To the privacy policy.