If you have not received an email after your purchase, there are three possible reasons.
The email may still be on its way, it may have been filtered into your spam folder, or an incorrect email address may have been entered during checkout, including a possible typo.
Paddle sends two emails after a purchase. It can take up to 15 minutes for them to arrive. Please also check your spam folder.
To verify that you used the correct email address, please log in to our customer portal using the email address you entered during checkout: https://service.borlabs.io/login.
If you are unable to log in or your order is not displayed there, it is likely that an incorrect email address was entered during the purchase.
In that case, please contact support and select "Order Processing & Payment" as the topic, followed by "Email Not Received". Please also provide the date of the order and, if possible, the approximate time of purchase so that we can locate your order.
In addition, please use the following tool to check whether your mail server may have a configuration issue: https://mxtoolbox.com/emailhealth/