If you have a charge from Paddle that you cannot identify, please first use Paddle's purchase lookup page: https://paddle.net/find-purchase.
Please note that Paddle is also used by other companies. Therefore, before contacting our support team, make sure that the charge is actually related to a Borlabs product.
If you are unable to identify the charge using https://paddle.net/find-purchase, please contact our support team and use the support form with the topic "Questions about debiting".
Be sure to include the date of the charge, the amount charged, and, if possible, the exact or approximate time the charge was processed. Without this information, we will not be able to locate the transaction and assist you further.
If available, please also provide the order number and any additional email addresses that may have been used for the purchase and differ from the email address used for your support request.
Screenshots of charges that do not show the time of the transaction and PayPal transaction IDs are not helpful, as we do not have access to them. Paddle is the merchant of record and therefore the seller associated with the transaction.